I'm working on the FAQ page for our website and thought I would share the initial draft here.
If you have any more questions that you think should be added then just drop me an email or comment below and I'll add them in :D
Making a Purchase
How do I add an item to my cart?
To add an item to your cart click on the product page. Then at the bottom right click on 'Add to Cart', when you have selected all the items you want to order click on the 'cart' button the left and then click 'Checkout' on the popout menu.
What payment methods do you accept?
We accept payment via PayPal, Debit or Credit Card (through the PayPal checkout). We can also accept cheques from UK customers and payment in cash if the item is collected from a live show.
Do you offer brand new horses?
Many of our horses are brand new with tags (such as Schleich and CollectA). If you see the tags in the image then you know you are getting a new item.
We do also sell standard items through our eBay store. These don't allow you the choice to choose your exact model but is a good way of purchasing boxed Breyers if you would prefer this.
Shipping and Returns
How much will shipping cost?
You can find a full breakdown of our shipping costs here: https://www.ukmodelhorses.com/shipping--returns.html
Do you ship internationally?
Yes we ship all over the world on a regular basis. You can see a breakdown of our international shipping costs here: https://www.ukmodelhorses.com/shipping--returns.html
My item was damaged in transit, can I return it?
Of course. You are welcome to return any item within 14 days, please just drop us an email at catriona@chestnutridge.co.uk to return your item.
Help! My item has not arrived yet.
If your item hasn't yet arrived and you believe it should have please just drop us an email. Sometimes shipping can take a little longer but most UK orders should be with you within one week.
I don't like my item, can I return it?
You are welcome to return the item within 14 days as long as it is in the same condition as when you ordered it. Please just email me to arrange the return.
I need my item by X date, will it arrive by then?
If you need an item by a particular date such as a birthday or show please email us first. We can recommend a shipping method that will make sure that your item arrives in time. We offer a variety of tracked and expediated shipping methods to get your item to you as quickly as possible.
About the Hobby
What does X mean?
If you are confused by a hobby term on this website please take a look at our glossary: https://www.ukmodelhorses.com/glossary.html
I want to start showing my model horses, where should I start?
The first thing I would recommend you do is join some Facebook groups or Forums devoted to model horses. This is where most shows are advertised so you will be able to see any upcoming shows that you are interested in. I would then take a look at the showing pages of our website so you know what to expect.
I want to start painting model horses but I don't know where to start?
I would recommend you start by purchasing a painting kit. There are a variety of these around, Breyer make small ones and larger ones. These will include a blank model horse, paints and brushes.
Going forward I would invest in some primer and sealant so that you can create more realistic pieces.
What model horse should I buy next?
Buy the one you like!
